Patient Information

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≤ 15 minutes consultation
Private fee – $85.00
Concession fee – $68.00
Medicare rebate – $41.20

≤ 30 minutes consultation
Private fee – $145.00
Concession fee – $109.00
Medicare rebate – $79.70

≤ 45 minutes consultation
Private fee – $200.00
Concession fee – $160.00
Medicare rebate – $117.40

Implant Kits
Fee – $45.00

Please be advised that Alice Street General Practice charges higher fees depending on the day and time.

When ASGP is open on a public holiday or after 12pm on a Saturday the following fees will apply:

15 minute consult – $95
Conc. $75   Medicare rebate $53.65

30 minute consult – $170
Conc. $120  Medicare rebate $92.00

45 minute consult – $225
Conc. $175   Medicare rebate $129.00

Please be aware we do not offer Bulk Billing on Saturday appointments.
Kind regards, Alice Street General Practice

The Alice Street General Practice is a privately billing practice. Concession rates are available for those with a valid government healthcare concession/pension card. n.b. Saturday appointments are not eligible for bulkbilling.

Extra charges may apply for procedures, travel vaccines, pregnancy tests, wound care, counselling, Chinese herbal medicine and after hours consultations.

Repeat scripts/referrals are charged a service fee of $20 for pick up, $20 for fax and post (fax and post fee to be paid prior to sending).

Requests for a transfer of medical records from the Alice Street General Practice are charged a service fee of $25.  To release records, we require either a direct request from the patient’s new treating doctor (including patient signature) or a signed request letter from the patient which includes 3 separate points of identification data (e.g. full name, address, date of birth, Medicare number).  Requests will be dealt with within 30 days.

All accounts are to be settled at the time of consultation.

If you are experiencing financial difficulties, we ask that you please let the doctor know.

• Visa, MasterCard, and EFTPOS facilities are available.
• We no longer accept cash payments due to COVID.
• We do not accept American Express.
• We are pleased to offer secure electronic Medicare claiming for healthcare rebates. If you would like to claim the online Medicare rebate, we suggest you register your bank account details with Medicare prior to the appointment if you have not done so already.

Consultations at the Alice Street General Practice are by appointment only.

Appointments can be made by calling 9550 6201 and speaking to one of our friendly reception team. Alternatively, current patients can register to use the online appointment booking system. Appointments are confirmed by SMS reminder 24 to 48 hours ahead of time. Please advise reception staff if you would like to opt out of this service.

We kindly ask that you request a longer appointment if you have a complex health problem or need to discuss a number of issues with the doctor.

Longer appointments are allocated for a range of health issues, e.g., new patients to the practice, 6 week mother and baby checks, pap smears, mental health consultations, minor surgical procedures, health assessments, etc.

If more than one person from your family would like to see the doctor at the same time, please make a separate appointment for each family member.

Our doctors aim to see our patients in a timely manner.  However, sometimes we run late due to unexpected emergencies or difficult problems.  We thank you for your consideration and understanding.

Current patients of the practice are eligible to make online appointments by registering their details via HotDoc.

If you require a longer appointment with the doctor, please call and speak to one of our reception team or book a longer appointment.

To make an appointment with one of our practitioners not currently offering online bookings, please call reception on 9550 6201.

Please be advised that Dr Nyrie Dodd and Fiona Shaw RN are not available for online bookings.

New patients can also book online through HotDoc.

Urgent on the day appointments are available for people with illnesses which must be dealt with promptly (e.g., difficulty breathing, earache, high fever, urine infection, etc).

If your problem is urgent, please say so when you call to make an appointment.

Monday: 8am to 7.00pm
Tuesday: 8am to 7.00pm
Wednesday: 8am to 7.00pm
Thursday: 8am to 7.00pm
Friday: 8am to 5.30pm
Saturday – 8am to 12pm
Sunday – CLOSED
Public Holidays – CLOSED

THIS SERVICE IS ONLY AVAILABLE TO CURRENT PATIENTS OF THE PRACTICE.

When the practice is closed, you can contact the doctor on duty by calling the paging service on 9962 9896. We ask that you provide your full name and contact number when leaving a message.

The duty doctor will decide if an afterhours consultation is warranted and a private fee of $150 applies. Please note after hours care is available at hospital emergency departments and the General Practice Casualty at Balmain Hospital at no cost. Or you may phone Sydney Medical Service on 8724 6300 for an afterhours home visit.

Home visits are available for current patients who live within a reasonable distance from the practice, by prior arrangement only. Home visits incur a private fee.

We kindly ask that new patients call and speak to reception staff to book an appointment with one of our doctors. New patients to the practice will be scheduled for a longer appointment for their first visit.

Sometimes repeat prescriptions and referrals can be done without a consultation, subject to your doctor’s approval.

Repeat scripts/referrals are charged a service fee of $20 for pick up, $20 for fax and post (fax and post fee to be paid prior to sending).

All patients having tests are expected to return to the surgery for results to be given by their doctor in a follow up appointment. This ensures privacy and timeliness of follow up.

We are able to offer computerised reminders for some services with your consent, e.g., vaccinations, Pap smears, diabetes checks, health assessments etc.

If you are having a Pap test, we will ask you if you wish to be enrolled in the NSW Pap Test Register to receive Pap reminders.

Please make sure your postal address is up to date.

You can contact the doctor by telephone during normal surgery hours. If the doctor is with another patient, the doctor will call you back. If it is an emergency please let the receptionist know it is an urgent matter.

Electronic communication is used only for correspondence of a non-sensitive nature with email being checked on a daily basis.

Our SMS reminder system is via verbal or written patient consent only.

The surgery is wheelchair and stroller accessible. Please call ahead if you require assistance with the child safety gate at the front of the premises.

The practice is located at 6 Alice Street, Newtown. We are the King Street end of Alice Street. Parking around the practice is currently unrestricted and unmetered. If you are coming via public transport, the closest railway stations are Newtown or St Peters. It is approximately a 10 minute walk from either station. Bus routes 352, 370 and 422 service the area.

In providing medical services, it is necessary for us to collect, store and transfer personal information about you and your health. We undertake to manage such information in a secure manner and to use it only for the purpose of your health care or directly related purposes.

All patients, including children and young people, have the right to confidentiality. Information will not be disclosed without your consent except in an emergency, or where required by law, or for billing purposes (e.g., Medicare, pathology).

Doctors at our clinic use POLAR software to help us provide you with the best medical care. The information is secure, is deidentified and is shared with your local Primary Health Network to improve our services in the area. The information is used to plan health services across your community. If you would prefer not to have your information included please inform our reception staff.

A copy of our privacy policy is also available on request at reception.

You have the right to access your medical record.

Your medical record is a confidential document. It is the policy of this practice to maintain security of personal health information at all times and to ensure that this information is only available to authorised members of staff.

We appreciate your comments and suggestions for improvements.

If you have problems with any staff member or doctor, please contact the Practice Manager, Hulya Coleman or the Practice Principal, Dr. Nyrie Dodd, for a confidential discussion of the problem.

We also encourage patients to use the suggestion box located in the waiting room to provide the practice with feedback. 

If your issue is not resolved to your satisfaction, please contact the NSW Government:

Health Care Complaints Commission.

PH: 02 9219 7444 or 1800 043 159 (toll free)

http://www.hccc.nsw.gov.au/Complaints/ 

• Put your health at risk;
• Put our medical obligations to you at risk;
• Waste our preparation for your appointment / procedure;
• Impact other patients; and
• Result in us spending time chasing you that we would rather spend servicing our patients.

• Will be deducted from the total cost of your appointment on the day.
• Will not be refunded if you later cancel the appointment, unless it is:
  • in circumstances outside of your reasonable control, such as a natural disaster or medical emergency; or
  • in accordance with your rights under the Australian Consumer Law regarding the safety or quality of our services.
• Will not be applied to a rescheduled booking (i.e., a further deposit will be required).