Patient Information

Billings

  1. Fees

    ≤ 15 minutes consultation
    Private fee – $76.00
    Concession fee – $63.00
    Medicare rebate – $37.05

    ≤ 30 minutes consultation
    Private fee – $122.00
    Concession fee – $103.00
    Medicare rebate – $71.70

    ≤ 45 minutes consultation
    Private fee – $198.00
    Concession fee – $160.00
    Medicare rebate – $105.55

  2. Billing Policy

    The Alice Street General Practice is a privately billing practice. Concession rates are available for those with a valid government healthcare concession/pension card.

    Extra charges may apply for procedures, travel vaccines, pregnancy tests, wound care, counselling, Chinese herbal medicine and after hours consultations.

    Repeat scripts/referrals are charged a service fee of $15 for pick up, $20 for fax and post (fax and post fee to be paid prior to sending).

    Requests for a transfer of medical records from the Alice Street General Practice are charged a service fee of $25.  To release records, we require either a direct request from the patient’s new treating doctor (including patient signature) or a signed request letter from the patient which includes 3 separate points of identification data (e.g. full name, address, date of birth, Medicare number).  Requests will be dealt with within 30 days.

    All accounts are to be settled at the time of consultation.

    If you are experiencing financial difficulties, we ask that you please let the doctor know.

  3. Payment Methods

    Visa, MasterCard and EFTPOS facilities are available. The practice accepts both cash and cheque payments. We do not accept American Express.

    We are pleased to offer secure electronic Medicare claiming for healthcare rebates. If you would like to claim the online Medicare rebate we suggest you register your bank account details with Medicare prior to the appointment if you have not done so already.

 

Appointments

  1. Appointments

    Consultations at the Alice Street General Practice are by appointment only.

    Appointments can be made by calling 9550 6201 and speaking to one of our friendly reception team. Alternatively, current patients can register to use the online appointment booking system. Appointments are confirmed by SMS reminder 24 to 48 hours ahead of time. Please advise reception staff if you would like to opt out of this service.

    We kindly ask that you request a longer appointment if you have a complex health problem or need to discuss a number of issues with the doctor.

    Longer appointments are allocated for a range of health issues, e.g., new patients to the practice, 6 week mother and baby checks, pap smears, mental health consultations, minor surgical procedures, health assessments, etc.

    If more than one person from your family would like to see the doctor at the same time, please make a separate appointment for each family member.

    Our doctors aim to see our patients in a timely manner.  However, sometimes we run late due to unexpected emergencies or difficult problems.  We thank you for your consideration and understanding.

  2. Cancellations

    We kindly ask that you provide sufficient notice if you are unable to make your appointment so that we are able to offer the time to another patient.

  3. Online Appointments

    Current patients of the practice are eligible to make online appointments by registering their details via the online appointment portal.

    Please be advised that the duration for appointments booked online is 15 minutes only. If you require a longer appointment with the doctor, please call and speak to one of our reception team.

    To make an appointment with one of our practitioners not currently offering online bookings, please call reception on 9550 6201.  Please be advised that Dr Nyrie Dodd and Helen Larsson  are not available for online bookings.

    The online appointment portal is not available to patients who have yet to be seen at the practice. If you would like to register as a new patient please call 9550 6201 and one of our reception team will be able to take your details and book your first appointment.

  4. Emergency Appointments

    Urgent on the day appointments are available for people with illnesses which must be dealt with promptly (e.g., difficulty breathing, earache, high fever, urine infection, etc).

    If your problem is urgent, please say so when you call to make an appointment.

General

  1. Clinic Hours

    Monday to Friday – 8am to 5.30pm
    Saturday – 8am to 12pm
    The practice is closed Sunday & public holidays

  2. After Hours

    When the practice is closed, you can contact the doctor on duty by calling the paging service on 9962 9896. We ask that you provide your full name and contact number when leaving a message.

    The duty doctor will decide if an after hours consultation is warranted and a private fee of $150 applies. Please note: after hours care is available at hospital emergency departments and the General Practice Casualty at Balmain Hospital at no cost.

    Home visits are available for current patients who live within a reasonable distance from the practice, by prior arrangement only. Home visits incur a private fee.

  3. New Patients

    We kindly ask that new patients call and speak to reception staff to book an appointment with one of our doctors. New patients to the practice will be scheduled for a longer appointment for their first visit.

  4. Repeat Scripts and Referral

    Sometimes repeat prescriptions and referrals can be done without a consultation, subject to your doctor’s approval.

    Repeat scripts/referrals are charged a service fee of $15 for pick up, $20 for fax and post (fax and post fee to be paid prior to sending).

  5. Test Results

    All patients having tests are expected to return to the surgery for results to be given by their doctor in a follow up appointment. This ensures privacy and timeliness of follow up.

  6. Reminder and Recall Service

    We are able to offer computerised reminders for some services with your consent, e.g., vaccinations, Pap smears, diabetes checks, health assessments etc.

    If you are having a Pap test, we will ask you if you wish to be enrolled in the NSW Pap Test Register to receive Pap reminders.

    Please make sure your postal address is up to date.

  7. Communication Policy

    You can contact the doctor by telephone during normal surgery hours. If the doctor is with another patient, the doctor will call you back. If it is an emergency please let the receptionist know it is an urgent matter.

    Electronic communication is used only for correspondence of a non-sensitive nature with email being checked on a daily basis.

    Our SMS reminder system is via verbal or written patient consent only.

  8. Facilities

    The surgery is wheelchair and stroller accessible. Please call ahead if you require assistance with the child safety gate at the front of the premises.

  9. Where to find us

    The practice is located at 6 Alice Street, Newtown. We are the King Street end of Alice Street. Parking around the practice is currently unrestricted and unmetered. If you are coming via public transport, the closest railway stations are Newtown or St Peters. It is approximately a 10 minute walk from either station. Bus routes 352, 370 and 422 service the area.

  10. Privacy Policy

    In providing medical services, it is necessary for us to collect, store and transfer personal information about you and your health. We undertake to manage such information in a secure manner and to use it only for the purpose of your health care or directly related purposes.

    All patients, including children and young people, have the right to confidentiality. Information will not be disclosed without your consent except in an emergency, or where required by law, or for billing purposes (e.g., Medicare, pathology).

    A copy of our privacy policy is also available on request at reception.

  11. Your Medical Records

    You have the right to access your medical record.

    Your medical record is a confidential document. It is the policy of this practice to maintain security of personal health information at all times and to ensure that this information is only available to authorised members of staff.

  12. Complaints / Compliments

    We appreciate your comments and suggestions for improvements.

    If you have problems with any staff member or doctor, please contact the Practice Principal, Dr. Nyrie Dodd, for a confidential discussion of the problem.

    We also encourage patients to use the suggestion box located in the waiting room to provide the practice with feedback. 

    If your issue is not resolved to your satisfaction, please contact the NSW Government Health Care Complaints Commission.

    PH: 02 9219 7444 or 1800 043 159 (toll free)

    http://www.hccc.nsw.gov.au/Complaints/